BubbleTailsGetting Help
Email us with your question or a short explanation of what happened. To help us understand an issue, please include:
- Your device model.
- Your iOS or iPadOS version.
- Your BubbleTails app version.
- A brief description of the issue and what you expected.
Please do not send passwords, payment details, or other sensitive personal information.
Gameplay or Technical Issues
For an unexpected result, a freeze, or a crash, describe the steps that led to the problem. A screenshot can help; please hide any personal information before sending it.
You can also send gameplay questions, feedback, and feature requests to the support email.
Account or Connectivity Issues
If you cannot connect, join a match, or access your guest account, include the approximate time and time zone, any error message, and whether you were using Wi-Fi or mobile data.
If you are contacting us about an existing guest account, avoid deleting it while you are seeking help. Account deletion is permanent.
Privacy Questions
Read our Privacy Policy for information about the game’s data practices. For a privacy question or a request concerning your information, contact Jim@pacedream.com.